User profiles should be checked and updated regularly to ensure all information is correct to the individuals details. If a user changes their mobile number, department, manager or if escalation contacts within the business leave or change for any reason, the new details need to be included in the user profile. You can easily edit profiles by clicking on the user name on the ‘Existing User details’ page. You may receive emails from our customer support team if user profile information is spotted to be incorrect when SOS Alarms are raised, though regularly checking details are up to date will ensure that alarms are able to be dealt with quickly and effectively.
To view our Peoplesafe Portal help guides, please click here - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003976237-Peoplesafe-Portal-Training-Contents